Terms and Conditions

1. Information about us

This website is operated by Gentlebrands and the goods you purchase will be supplied by Gentlebrands ("we"). Gentlebrands is located at Westerstraat 69, 1601AC in Enkhuizen, The Netherlands.

Registration number Dutch Chamber of Commerce: 37120227 VAT number: NL002102544B34

You can contact us by email at info@gentlebrands.nl, by phone at +31 0228-313686 or write to us at our address above.

2. Your personal data

We will use your personal information in accordance with our privacy statement

3. Order

You may place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will be given the opportunity to check and amend any input errors in your order up to the point at which you place your order by clicking on the "Place Order" button. By clicking on the "Place Order" button your order is placed.

We will confirm receipt of your order by sending an automatically generated email with which we accept your order. With this email the agreement is concluded.

The contract will relate only to those specific goods named in our confirmation email of our acceptance of your order. Please read and check the details in this email to ensure they are correct.

If the details in the confirmation email are incorrect, or if you are not happy with the details in the email, please contact us at info@gentlebrands.nl

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to supply goods that comply with these terms.

4. Prices and shipping costs

Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of ordering are the prices applicable.

Occasionally an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods (based on the incorrect price) or may not supply them at all. We will (at our option) either cancel your order and refund the price paid or we will use reasonable efforts to contact you and ask whether you wish to proceed with the order (based on the correct price). If we are unable to contact you or you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon dispatch.

Unless otherwise stated, all prices include VAT (where applicable), but exclude shipping costs.

These will be notified to you separately before you place your order and will be confirmed to you by email.

5. Availability and delivery

Information on this website regarding availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject to current availability at all times.

We deliver to the European Union and some countries outside of it. We will deliver the goods you order to the address you give us for delivery when you place your order on this site.

Delivery will be made based on the information on the product pages after your order has been accepted.

We will use reasonable endeavours to deliver the goods on any date agreed between us or, if no date is specified, within 30 days after the day on which we accept your order. In the event of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unforeseeable delays due to traffic jams, roadworks, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree with you an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to accept delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.

6. Right of withdrawal

You have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us Gentlebrands (Westerstraat 69 1601AC Enkhuizen - Netherlands, info@gentlebrands.nl, telephone: +31 0228-313686 ) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exempt from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured to the consumer's specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- products which, by their nature, are irreversibly mixed with other items after delivery;
- audio and video recordings and computer software where the seal has been broken after delivery;
- newspapers, periodicals or magazines, except for an agreement for the regular delivery of such publications (a subscription);

7. Warranty

Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, is damaged or defective or the quantity delivered is incorrect.

If goods are delivered with visible transport damage, you must - if possible - report this damage immediately to the deliverer and contact us as soon as possible. Failure to complain or contact us will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. However, you will help us to assert our own rights against the carrier or the transport insurance.

Once we have confirmed the defect or other problem, we will:

- For a full refund for any product that is not the product ordered
- Provide a full refund for damaged or defective goods if this is within a reasonable time after the sale or
- At your option, repair or replace the goods at our expense (including the cost of shipping) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.

We will inform you about the refund within a reasonable time. Usually we process the refund request as soon as possible and in any case no later than within 7 days from the confirmation via e-mail about the refund for damaged or defective products.

8. Ownership

Purchased products remain our property until they have been paid for in full. As soon as the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.

9. Liability

Unless expressly agreed otherwise below, the statutory provisions regarding liability for defects apply.

The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives or agents.

- in case of injury to body, life or health
- in the event of intentional or grossly negligent breach of duty and in the event of bad faith
- in the event of a breach of essential contractual obligations, the fulfilment of which is indispensable for the proper performance of the contract and on the fulfilment of which the other party to the contract may normally rely (cardinal obligations)
- within the framework of a given guarantee, to the extent agreed

10. General

If any provision of these General Terms and Conditions is invalid or inadmissible, this will not affect the validity of the other provisions.

We may change or otherwise modify these Terms and Conditions from time to time without prior notice. Please check our website regularly to see which Terms and Conditions are currently applicable.

11. Applicable law

These terms and conditions are governed by Dutch law. Any agreement for the purchase of goods via this website and any disputes arising in connection therewith are also governed by Dutch law.

12. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here http://ec.europa.eu/consumers/odr/ . Consumers have the possibility to use this platform for the resolution of disputes.